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Privacy Policy

Introduction

Bio IT Consulting Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard personal information obtained through our website and related services. By accessing or using our website, you agree to the collection and use of information in accordance with this policy.

Data Collection and Usage

We may collect the following personal information:

  • Name

  • Email address

  • Phone number (optional)

  • Company name (optional)

Purpose of Collection

We collect this information to:

  • Respond to user inquiries

  • Facilitate billing

  • Provision user accounts for future online services

Legal Basis

User Consent: Data collected through contact forms is based on user consent.

Legitimate Interests: Data collected for billing and provisioning is based on our legitimate interests.

Retention Period

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Our retention periods are as follows:

  • Contact Us requests are stored with our web hosting provider, as per the Wix Privacy Policy.

  • Emails: Hosted with Microsoft Exchange Online. Emails are retained according to Microsoft's default retention policies. Deleted emails are subject to Microsoft's retention policies for deleted items, which typically retain them for a specified period before permanent deletion. We do not guarantee the indefinite retention of email data.

Customer Data in ERP and E-commerce Systems

  • ERP System: Customer data related to IT hardware and software sales, as well as consulting services, is retained for the duration of the customer relationship and for a period of up to 7 years thereafter to comply with legal and tax requirements.

  • E-commerce Platform: Customer data stored in our cloud-based systems for e-commerce and drop-shipping will be retained for as long as the customer account is active and for a period of up to 7 years thereafter to comply with legal and tax requirements.

Financial Records:

Billing and Transaction Data: Retained for a minimum of 7 years to comply with accounting and tax obligations.

Cookies and Tracking Data:

Google Analytics Cookies: Data retention is managed according to Google’s policies, which can be configured to retain data for 14 months or longer depending on settings.

Data Custodianship

  • Web Hosting Provider: Our website is hosted by a third-party provider that stores data related to user interactions and contact forms.

  • On-Premise Systems: Customer data related to IT hardware and software sales, as well as consulting services, is stored on our on-premise systems.

  • Cloud Services: Data in relation to current and future e-commerce store(s) will be stored with trusted partner Cloud Storage Providers.

  • Distributors: Customer data necessary for fulfilling drop-shipping orders is shared with our partner distributors.

Third-Party Sharing

We use Google Analytics cookies to analyse website usage. For more information, refer to Google Analytics documentation.

Cookies and Tracking

We use various technologies, including cookies, to collect and store information when you visit our website. Cookies are small data files that are placed on your device to enhance your browsing experience. By using our website, you consent to the use of cookies as described in this policy.

Types of Cookies

Google Analytics Cookies: These cookies help us analyze website traffic and understand how visitors interact with our site. We use this information to improve our website and provide a better user experience. For more information about Google Analytics cookies, please refer to Google's Cookie Usage.

Functional Cookies: These cookies enable certain functions and features on our website, such as remembering your preferences and enhancing user experience. They may also be used for features like reCAPTCHA to help prevent spam and abuse.

Managing Cookies

You can adjust your browser settings to accept or refuse cookies. For more details about cookies and how to manage them, visit All About Cookies.

User Rights

Users have the following rights regarding their personal data:

  • Right to Access: Users can request access to their personal data.

  • Right to Rectify: Users can request corrections to inaccurate or incomplete data.

  • Right to Erasure: Users can request the deletion of their data, subject to legal obligations.

Data Security and Data Integrity

We take the security of your personal data seriously and have implemented comprehensive measures to protect it. In the event of a data breach, unauthorised access, or data leak, we have a detailed incident response plan in place to manage and mitigate the impact. Our response plan includes:

  • Immediate actions to contain the incident.

  • Notification of relevant authorities and affected individuals in compliance with GDPR and the Data Protection (Jersey) Law 2018.

  • Recovery and post-incident analysis to improve our security measures.

For more details on our incident response procedures, please contact us at our Contact page.

Data Disposal

We follow industry-standard data wiping techniques to ensure that personal information is securely disposed of when no longer needed. Data pseudonymisation is employed where appropriate to protect privacy while allowing for data analysis.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as needed. Changes will be communicated through our website.

Legal Jurisdiction

This Privacy Policy is governed by the laws of Jersey, and any disputes will be subject to the exclusive jurisdiction of the Jersey courts.

Contact Us

If you have any questions about these Terms, please contact us using our Contact Form.

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